asked on September 5, 2023
Classic form, all totals disabled: adding a filter on one of the dimensions, which results in returning empty data set, causes all but 1 dimension to disappear
After clicking on Apply:
In Compact and Flat form, all dimensions are normally visible.
⋅ September 6, 2023
Hello, Janez!
Thank you for reaching out to us.
Please note that the described behavior is known for the classic view. We kindly suggest adding a UI control to reset filters as a possible workaround.
Here is a JSFiddle sample to illustrate the idea: https://jsfiddle.net/flexmonster/oqf0x9gc/.
Please let us know if the suggested approach works for you.
Looking forward to hearing from you.
Kind regards,
Solomiia
⋅ September 6, 2023
Hello,
Thank you for your response, but we really don't want to add such workarounds to our solution as it will only add additional confusion for our users.
I would suggest moving in the direction of how Excel works in a "flat form." When you filter as described, it should leave all headers of dimensions intact and not delete them, as in your case.
Could you please work with the development team to address this issue, as other tools have already solved a similar problem?
Janez
⋅ September 7, 2023
Hello, Janez!
Thank you for your quick response.
We have passed your request to our Dev team and agreed to research possible solutions for the described case. We will get back to you with the research results with the ETA 2nd of October.
Our team will notify you about any updates on the matter.
Feel free to contact us in case of any other questions.
Kind regards,
Solomiia
⋅ September 11, 2023
Thank you. I hope you will find solution.
⋅ September 13, 2023
Hello, Janez!
Thank you for your feedback.
Our team will notify you about the research updates.
Do not hesitate to reach out to us if any other questions arise.
Kind regards,
Solomiia
⋅ October 3, 2023
Hello, Janez!
Hope you are having a great week.
Our team is glad to announce that the issue with field headers disappearing in the classic form when a filter returns an empty result was fixed.
The fix is available in the 2.9.61 version of Flexmonster: https://www.flexmonster.com/release-notes/version-2-9-61/.
You are welcome to update the component: https://www.flexmonster.com/doc/updating-to-the-latest-version/.
Please let us know if the fix works well for you.
Kind regards,
Solomiia
⋅ October 24, 2023
Hello, Janez!
Hope you are doing well.
Our team is wondering if you had a chance to test the fix for field headers disappearing in the classic form. Could you please let us know if everything works well now?
Looking forward to hearing your feedback.
Kind regards,
Solomiia
⋅ November 1, 2023
Hello, Janez!
Hope you are having a great week.
Just checking in to ask if the fix for field headers disappearing while filtering in the classic view was helpful.
Looking forward to hearing from you.
Kind regards,
Solomiia
⋅ November 2, 2023
Now is working as expected.
Thank you
⋅ November 2, 2023
Hello, Janez!
Thank you for getting back to us.
We are glad to hear that the fix works well for you.
Feel free to reach out to us in case of any other questions.
Kind regards,
Solomiia
