CRM Web Solutions, LLC - no support from your support team even though we paid for it as part of the renewal

Hello - we have been trying to get in touch with Valeriia Khomenets for an urgent issue with Flexmonster and have not received a response.  We need some help ASAP.
It appears that with large data sets, our reports will load to a certain percentage of load, and only shows that percentage of what was loaded, so it will not load the complete dataset. We do have useStreamLoader​ set to true. I have attached a data set that shows off this behavior.