Flexmonster gets stuck in a loading state on initial loading

Hi, Shahul,
Thank you for reaching out to us.
We would highly appreciate it if you would give us more details on your issue. Do you have errors in the console, or what is displayed on the component itself?
We are looking forward to hearing from you.
Best Regards,
Maksym

Hi, Shahul,
 
Thank you for providing us with the information.
We are working on it. Could you please send us Flexmonster Accelerator logs? You can see them on the main window of the Accelerator by pressing a "Logs" button in the top-right corner.
It would significantly help us in finding a solution.
 
Best Regards,
Maksym

Hi, Shahul,
 
Thank you for reaching out to us. 
To see Flexmonster Accelerator logs, we suggest implementing a Flexmonster.Accelerator.Utils.ILogger interface.
The second step will be adding your logger implementation to the Register method in your Flexmonster Config class, using the LoggerLocator.SetLogger() method. Here is an example. 
Please refer to the examples below.
 
Simple ILogger implementation:

using Flexmonster.Accelerator.Utils;

namespace Your.Namespace
{
    public class MyLogger : ILogger
    {
        public void Error(string message)
        {
        System.Diagnostics.Debug.WriteLine(message);
        }
        public void Error(string message, params object[] args)
        {
        System.Diagnostics.Debug.WriteLine(message);
        }
        //same for Info, Trace, Warn methods
    }
}

 
Adding logger to config:

namespace Your.Namespace
{
    public class FlexmonsterConfig
    {
        public static void Register()
        { 
        //CODE
        LoggerLocator.SetLogger(new MyLogger()); //Add logger
        //CODE
        }
     }
}

We are looking forward to your response.

Best Regards,
Maksym
 

Hi, Shahul!
 
Thank you for sharing the logs with us.
According to them, it looks like you have three Flexmonster components on a page. We are starting to see what can be a possible cause of the loading issue. For the next step, could you please check what happens during loading if there is only one table on your page? Is it loading as expected? It will help us to isolate the possible cause of the issue.
 
We are looking forward to hearing from you.
 
Best Regards,
Maksym

Hi, Shahul!
 
Thank you for sharing additional information.
Providing a fix will take some time since we need to deploy a similar environment and do more research to reproduce and fix the issue, ETA 21 February.
We will notify you when everything is ready.

Best Regards,
Maksym

Hi, Aparna!
 
Hope you are doing well.
 
We have an idea of what can be causing your issue. But to be entirely sure, we need to set up a similar Azure environment. We would highly appreciate it if you could provide us with access to your environment. It will help us with our investigation. Please note that sensitive info can be sent via email to ensure privacy.
 
We are looking forward to hearing from you.
 
Best Regards,
Maksym

Hello, Aparna!

Thank you for informing us about when we can arrange a call.

Our dev team needs to set up a similar Azure environment. At this point, we think this would be sufficient for reproducing the issue and a call might not be necessary. In case we need any additional details from your side, we will reach out. Our team will get back to you once we have any updates.

Best Regards,
Maksym

Hi, Aparna!

Thank you for your response.
We reproduced the issue and discovered what was causing it. The fix is coming in the next minor update, ETA 21 February.
Our team will notify you about the release.

Best Regards,
Maksym

Hello, Aparna,
 
We are pleased to inform you that the issue with data loading from Azure getting stuck after service restart was fixed.
 
The fix is available in the 2.9.19 version of Flexmonster: https://www.flexmonster.com/release-notes/version-2-9-19/
You are welcome to update the component: https://www.flexmonster.com/doc/updating-to-the-latest-version/ 
 
Please let us know if it works for you. Feel free to contact us if other questions arise.
 
Kind regards,
Nadia

Hello, Shahul,
 
Thank you for your feedback.
 
Our team is happy to hear that the fix works well for you.
 
You are welcome to write to us in case further questions arise.
 
Kind regards,
Nadia