asked on September 25, 2024
I'm contacting you regarding our license keys renewal and also, we are receiving the message "Please kindly note that your annual subscription is valid till October 12, 2024."
Could you help us with the process, extend or give to us new keys?
⋅ September 26, 2024
Hello Luiza,
Thank you for reaching out to us.
I have sent the details via email.
Kind regards,
Tetiana
⋅ October 10, 2024
Hola Tetiana, I'm reaching out Valeriia, but I didn't have an answer yet. Also we payment is scheduled for today. Could you help us?
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Valeriia, me again.
Just in case we can't advance the keys, I was talking to the team and they told us that in previous years, you gave us a temporary key. Couldn't this be done in the meantime?
It would be for security reasons, we're afraid of being without the product license for a few days. Friday is a holiday in Argentina and we'll have fewer people available in case there are any inconveniences.
Thanks,
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⋅ October 10, 2024
Hello Luiza,
Thank you for reaching out.
Please check the response I just sent you via email.
Best regards,
Valeriia
