asked on August 10, 2023
Hello
we have an instance of a license error with flexmonster, the key shown in the error is not the one that we are using.
we have been scouring our own environment for where this key could come from, but have not been able to find it's origin.
Could you shine some light on why this key is shown and possibly what it is for if it is a legit key.
Br /MAM
⋅ August 11, 2023
Hello,
Thank you for contacting us.
It seems the required license key is not passed to your Flexmonster instance. As a result, Flexmonster is using a trial key. Please note that Flexmonster requires a valid license key to work correctly.
With this in mind, could you please check if the license key is set in the component on the client side? Here is a guide with examples of how to set the license key for Flexmonster: https://www.flexmonster.com/doc/managing-license-keys/#set-license-key.
Please let us know if it works for you. Looking forward to hearing from you.
Kind regards,
Nadia
⋅ August 14, 2023
Hello
We figured out the issue, license was indeed not getting to the client.
we could not recognize the license stated in the error message which was a bit confusing.
good to know it's a default trial license.
/MAM
⋅ August 15, 2023
Hi,
Thank you for the feedback.
We are glad to hear that it works for you!
As always, feel free to contact us if other questions arise.
Kind regards,
Nadia
