asked on November 1, 2023
Hello,
In flexmonster admin panel, when I update the query for an existing index, it says "pending", but it never finishes updating the index. The only way out is to restart the server. How to fix this issue ?
Thanks
Sri
TeleBright
(Existing customer)
⋅ November 2, 2023
Hello, Sri!
Thank you for reaching out to us.
Our team hasn't reproduced the described behavior of updating the Data Server index on our side.
Could you please provide us with more details about your use case:
pending status appear on reload of all indexes, or is it the specific one?Help tab of the Admin Panel)
With this information, we'll be able to investigate the case further.
Looking forward to hearing from you.
Kind regards,
Solomiia
⋅ November 2, 2023
Hello Solomiia,
These are the details
Thanks
Sri
⋅ November 2, 2023
Hello, Sri!
Thank you for your quick response.
As a first step, we recommend updating Flexmonster component and the Data Server to the latest(2.9.63) version and see if it helps.
Here is our updating guide for reference: https://www.flexmonster.com/doc/updating-to-the-latest-version/.
If updating won't help resolve the issue, please provide us with your Data Server logs and flexmonster-config.json file. Having this information, we'll be able to continue the investigation.
Looking forward to hearing from you.
Kind regards,
Solomiia
⋅ November 9, 2023
Hello, Sri!
Hope you are doing well.
Our team is wondering if you had a chance to update the Data Server. Could you please let us know if it was helpful?
Looking forward to hearing from you.
Kind regards,
Solomiia
⋅ November 21, 2023
Hello, Sri!
Hope you are having a great week.
Just checking in to ask if updating the Data Server was helpful.
Looking forward to hearing your feedback.
Kind regards,
Solomiia
⋅ March 20, 2024
Hello,
Updating the data server was not helpful in resolving this. Even now, the updated index shows Orange "Pending". I have to restart the server to make it green.
Thanks
Sri
⋅ March 21, 2024
Hello, Sri!
Thank you for getting back to us.
Could you please provide us with your Data Server logs and config.json file? Having this information, we'll be able to continue the investigation.
Looking forward to hearing from you.
Kind regards,
Solomiia
⋅ June 4, 2024
Hello, Sri!
Hope you are doing well.
Just checking in to ask if you could provide us with your Data Server logs and config.json file, so we can further investigate the case.
Looking forward to hearing from you.
Regards,
Solomiia