asked on April 4, 2022
Hello,
We have a license registered to the domain
*.###.***.***
that we use when our reporting application is running as a standalone application.
We also have the need for the reporting application to run as a web component in our main UI at domain
https://*.+++.***.***/
When it does, we unfortunately get the following:
Current key is applicable only to *.###.***.***.
Read more info about this error
You are trying to use the following key:
XXXX-XXXX-XXXX-XXXX
Current version: 2.9.14 (build 12/13/2021)
Can you change the current key to *.***.*** or do we need another key when running as a web component?
Thanks,
Centerboard
⋅ April 5, 2022
Hello Team,
Please see the response I have provided via email.
Best regards,
Valeriia
⋅ April 6, 2022
Hi Valeria,
Clarification question, is this a private client area or is this public? I noticed you masked everything so I just want to make sure.
Thanks
⋅ April 7, 2022
Hi Team,
The support tickets posted via the Help Center are indeed public.
In case your future requests contain any confidential information, please feel free to reach out to us via email.
Best regards,
Valeriia
⋅ April 15, 2022
Hi Valeriia,
Thanks for the reply. One more question, please. Will the above key you sent work for production as well will you need to send a new one with the corrected domain?
⋅ April 18, 2022
Hello Team,
Please find our answer via email.
Best regards,
Tetiana
