asked on November 1, 2022
Hello! I'm getting this error when I wanna export a report as CSV. It is ONLY happenning with csv format. I can export it normally as excel. I've uploaded flexmonster to its last version and still the error remains. Could you help me to identify the error? It appears to be a value that is coming undefined to the Javascript library.
⋅ November 2, 2022
Hello, Jose!
Thank you for reporting this issue.
Our team would like to have more details so we can reproduce this behavior. Could you please provide us with the following information:
report object configuration.exportTo() method's configuration.We are looking forward to hearing from you.
Best Regards,
Maksym
⋅ November 2, 2022
Hello! I will attach the information you've asked.
⋅ November 2, 2022
This is the csv file in order you can check the data. We exported it on excel and then transformed manually to csv
⋅ November 4, 2022
Hello, Jose!
Thank you for providing additional information.
We were still unable to reproduce the export issue. Could you please provide us with a functioning code example where this issue is reproducible?
You can do it on this JSFiddle template.
Looking forwards to hearing your feedback.
Best Regards,
Maksym
⋅ November 15, 2022
Hello, Jose!
Hope you are doing well.
We would like to know if you could solve the issue with exporting to CSV.
Please let us know if further assistance is needed.
Best Regards,
Maksym
⋅ November 16, 2022
Hello, Maksym! Unfortunately, we couldn't solve the problem yet. we are investigating if the error comes with our VM, that brings the data to us. But beyond that, we are still with the problem.
⋅ November 17, 2022
Hi, Jose!
Thank you for your reply.
Our team is ready to help you with the issue. Could you please send us the sample project or provide us with access to your environment, where the issue is reproducible? Any sensitive info can be sent to us through email for privacy.
Looking forward to hearing from you.
Kind Regards,
Maksym
⋅ November 29, 2022
Hello, Jose!
Just checking in to ask if you were able to check our reply. Since we could not reproduce this issue, we would like you to provide an example or access to your environment where the issue is reproducible.
Looking forward to hearing your feedback.
Kind Regards,
Maksym
⋅ December 7, 2022
Hi, Jose!
Hope you are doing well.
We would like to know if you were able to solve the issue or find any additional details, that may help us to research.
Looking forward to hearing from you.
Kind Regards,
Maksym
⋅ December 13, 2022
Hello Maksym! we were able to find that the file csv file has a line break, and we think that is breaking the js library of flexmonster.
⋅ December 14, 2022
Hello,
Thank you for providing us with the details.
Are you able to remove the mentioned line break and resolve the export issue? Is there still anything we can help you with?
Looking forward to hearing from you.
Kind regards,
Nadia
⋅ December 27, 2022
Hello, Jose,
Hope you are doing well
We were wondering if you had a chance to check our previous response. Is there still anything we can help you with?
Looking forward to hearing your feedback.
Kind regards,
Nadia