asked on December 5, 2023
Hi,
We are trying to use Flexmonster with the Accelerator to connect to SSAS, It works great from the same server where the Accelerator is installed but when accessed from a different server We get the following Message (Image attached)
Error
Unknown Error Occurred.
We are using a .NET Web application, setup as the documentation shows; It works fine when we open to the web app where the accelerator is installed, but from different server/computer triggers the error above reported.
We are using Flexmonster :
May 2021 (v. 2.8.33)
build 05/17/2021 05:43:44
Data sources: all
Domain: caretycs.caremax.com
License valid till: 07/02/2024
Free updates till: 07/03/2024
https://www.flexmonster.com - more information about Flexmonster Pivot Table & Charts
And Accelerator V2.8.33
Thanks in advance for your help!
Regards,
⋅ December 6, 2023
Hello Rodrigo,
Thank you for reaching out to us.
Could you please send us a screenshot of any errors or messages in the browser developer console when the error occurs? It would greatly help us.
Looking forward to hearing from you.
Kind regards,
Nadia
⋅ December 6, 2023
Thanks for your reply, here are the screenshots
⋅ December 7, 2023
Hello,
Thank you for the response.
The network tab from your screenshot indicates an attempt to connect to localhost:50005 from the actual domain. Kindly check if you are connecting to the correct server where the Accelerator is installed.
Please let us know if it helps. Looking forward to hearing from you.
Kind regards,
Nadia
⋅ December 7, 2023
We did the change to use the Caretycs.Caremax.Com:50005 and still giving us the same error, we even added the ssl to use https instead of regular http
Regards,
⋅ December 8, 2023
Hello Rodrigo,
Thank you for the response.
Kindly open the Caretycs.Caremax.Com:50005 URL and check if the Accelerator is running. If there are no errors and messages on the page and the developer console, please open the page with your application and send us the error you face when connecting to Caretycs.Caremax.Com:50005.
Looking forward to hearing from you.
Kind regards,
Nadia
⋅ December 15, 2023
Good morning,
We are still experiencing issues... We can connect to the accelerator from other servers now (image 1)
but now from our website is asking for a user and password (image 2) regardless accelerator is setup as windows authentication (image 0)
After entering the credentials (that we should not get), it gives us a time out error (Image 3)
When looking at a trace on the analysis server, the connection the attempted is using an anonymously user (image 4)
Attached word document with all images
Please help!
⋅ December 19, 2023
Hello, Rodrigo!
Thank you for sharing additional details with us.
Please note that when the Windows authentication is enabled (WINDOWS_AUTH=true), it requires certain origins to be defined in the Access-Control-Allow-Origin header. To make the authorization work, you should specify the` ALLOW_ORIGIN` property in the flexmonster.config file as the URL address of the page using Flexmonster. Also, we suggest checking whether withCredentials property is set as true in the data source object.
For more information, refer to our guide for using Windows authentication for Flexmonster Accelerator.
Please let us know if our recommendations helped you.
Best Regards,
Maksym
⋅ January 4, 2024
Hello, Rodrigo!
Hope you are doing well.
Our team is wondering if were able to fix the connection issues with Flexmonster Accelerator based on the given recommendations.
Please let us know if our answer was helpful.
Best Regards,
Maksym
⋅ January 11, 2024
Hello, Rodrigo!
We would like to know if you were able to find the solution for the Flexmonster Accelerator connection issues.
Looking forward to hearing your feedback.
Best Regards,
Maksym
