asked 2 days ago
Hi team - we need your help because we are having issues in production randomly. The component is not loading, we check on developer tools and it is not returning from "DiscoverDimensions"
We get this on the accelerator:
2025-01-28 14:39:50.3993 | TRACE | Loading dimensions...
2025-01-28 14:39:50.3993 | TRACE | Connection string: Data Source=172.31.38.138; User Id=NUBENC\UsrFlexmonsterAcelerator;Password=***;Catalog=Bronway;DATABASE=Bronway;CustomData=AR|10;Roles=Rol_Seguridad;
2025-01-28 14:39:50.4083 | TRACE | Connection string: Data Source=172.31.38.138; User Id=NUBENC\UsrFlexmonsterAcelerator;Password=***;Catalog=Bronway;DATABASE=Bronway;CustomData=AR|10;Roles=Rol_Seguridad;
2025-01-28 14:40:05.5221 | TRACE | CACHE: Add - Flexmonster.Accelerator.Models.DiscoverArgs
2025-01-28 14:40:05.5221 | TRACE | CACHE: Memory - 11578936 / 0
2025-01-28 14:40:05.5221 | TRACE | CACHE: Items in cache: 29
2025-01-28 14:40:05.5221 | TRACE | Dimensions: 34 loaded [15114 ms]
2025-01-28 15:16:39.4133 | TRACE | Handshaking... 2.9.91
2025-01-28 15:16:40.2603 | TRACE | Loading dimensions...
2025-01-28 15:16:40.2603 | TRACE | Connection string: Data Source=172.31.38.138; User Id=NUBENC\UsrFlexmonsterAcelerator;Password=***;Catalog=ARCA;DATABASE=ARCA;CustomData=AR|539;Roles=Rol_Seguridad;
2025-01-28 15:16:40.2603 | TRACE | Connection string: Data Source=172.31.38.138; User Id=NUBENC\UsrFlexmonsterAcelerator;Password=***;Catalog=ARCA;DATABASE=ARCA;CustomData=AR|539;Roles=Rol_Seguridad;
2025-01-28 15:19:51.8010 | TRACE | Handshaking... 2.9.91
2025-01-28 15:19:51.9940 | TRACE | Loading dimensions...
2025-01-28 15:19:51.9940 | TRACE | Connection string: Data Source=172.31.38.138; User Id=NUBENC\UsrFlexmonsterAcelerator;Password=***;Catalog=ARCA;DATABASE=ARCA;CustomData=AR|539;Roles=Rol_Seguridad;
2025-01-28 15:19:51.9940 | TRACE | Connection string: Data Source=172.31.38.138; User Id=NUBENC\UsrFlexmonsterAcelerator;Password=***;Catalog=ARCA;DATABASE=ARCA;CustomData=AR|539;Roles=Rol_Seguridad;
As previously stated, this happens randomly on different catalogs and sometimes we just refresh and it starts working
We did a profiler on analysis services and we didn't find anything strange.
Can you please help us with this?
We are getting many complaints from the users.
Thanks!!
⋅ 18 hours ago
Hello, Jesica!
Thank you for contacting us.
We kindly ask you to provide us with all the Accelerator logs for this case. You can attach the log file to your answer on Help Center.
This information would help us greatly to continue the investigation.
Looking forward to hearing from you.
Kind regards,
Solomiia
⋅ 3 hours ago
Good morning! I attach log files:
Thanks!
