asked on September 29, 2025
In our line chart, we have configured the rows, columns, and measures as shown in the image below. On hovering over the points in the line chart, the tooltip displays the exact data. However, when I double-click on a point, the drill-through popup displays incorrect data. Is there a way to resolve this issue? I want the drill-through view to display the actual, correct data.
Secondly, when I try to export an empty grid with no data to Excel, I get the error "Failed to export. Unexpected error occurred." At the same time, when I export it as a CSV file, it gets exported as an empty CSV file without any issue. My question is: why is it not possible to download an empty grid as Excel, while it works fine with CSV?
Kindly guide us in resolving these issues at the earliest.
⋅ September 30, 2025
Hello,
Thank you for reporting these issues.
We reproduced the issue with incorrect data in the chart drill-through with the reversedAxis option set to true: https://jsfiddle.net/flexmonster/mv46xgpy/
Could you please confirm if you are using this option so we can determine whether the behavior you see is connected to this option or caused by another configuration in your report?
Regarding the issue with exporting an empty grid, we could not reproduce it in the latest version: https://jsfiddle.net/flexmonster/y4stu30p/
We recommend updating to the latest version to see if the issue persists. If so, could you please reproduce it in this JSFiddle or share your report? Also, we would appreciate it if you could clarify which behavior you expect when the empty grid is exported: an error is displayed, or an empty file is downloaded? This would greatly help us to find the cause and provide the best possible solution.
We are looking forward to hearing from you.
Best regards,
Maksym
⋅ October 3, 2025
Hello,
Yes the reversedAxis option is set to true in our line chart.
Thank you for the recomendation with exporting an empty grid. We will try updating to the latest version.
Kindly guide us with the incorrect drill through view in line chart
Thanks,
Malathi
⋅ October 3, 2025
Hello Malathi,
Thank you for confirming that the reverseAxis option is used. Our developers will work on this and provide a fix in one of the upcoming minor releases, ETA October 27th.
Regarding the exporting issue, please try updating to the latest version and let us know if the problem still occurs. We are looking forward to your feedback after the update so we can investigate further if needed.
Best regards,
Maksym
