asked on November 17, 2021
Hi,
We are facing an issue with the Report Filters in one of our reports. We have 3 report filters which seem to be assigned the right values. On click of the report filter buttons, we see the same set of values for all 3 report filters. However when we right click and choose 'Open Filter' then the correct values associated with the filters is displayed. The code seems to be correct as per our developers.
Could you help us identify the issue ?
Here is a screen recording of the issue faced -
https://www.loom.com/share/8db6f9e1da564d4aa6cb3bafa1a968f2
Warm Regards,
Akshay
⋅ November 17, 2021
Recording Link - https://www.loom.com/share/8db6f9e1da564d4aa6cb3bafa1a968f2
⋅ November 18, 2021
Hi Akshay,
Thank you for raising your support ticket.
So far, we weren't able to reproduce the issue on our side. Do you think you could provide us with a sample where this behavior is reproducible? If not, sending us your report configurations might also help.
Any sensitive info can be sent to us through email for privacy.
Looking forward to your response.
Best regards,
Mykhailo
⋅ November 19, 2021
Akshay,
I just realized this looks like the issue we fixed a while ago in our 2.8.33 release. In case you're using v. 2.8.33 or lower, we'd suggest updating your component to the latest version.
Please let us know if this helps.
Regards,
Mykhailo
⋅ November 23, 2021
Hi Mykhailo,
Thanks, we will try updating the version to check if it fixes the issue.
Warm Regards,
Akshay
⋅ November 30, 2021
Akshay,
Hope you're doing well!
Just checking in to ask if you've managed to resolve the issue in question. Is there still anything we can help you with?
We'd be happy to hear your feedback.
Regards,
Mykhailo
⋅ December 7, 2021
Hi Akshay,
How are you?
We were wondering if your initial inquiry is still relevant. Does the issue persists, or is everything working well now?
Please let us know your thoughts.
Best regards,
Mykhailo
⋅ December 23, 2021
Hi Mykhailo,
Sorry for the late response. We haven't yet upgraded the component since our client was using the system in production. We will be trying the upgrade during the holiday break and testing everything. I'm hoping it fixes these issues. I will keep you posted.
Warm Regards,
Akshay
⋅ December 23, 2021
Hi Akshay,
Thank you for the heads-up – we'll be happy to hear updates from your side.
Regards,
Mykhailo
⋅ January 7, 2022
Hi,
We have upgraded to the latest version and this issue is now resolved.
Thanks for your help!
Warm Regards,
Akshay
⋅ January 7, 2022
Hi,
Just a follow-up question regarding the display of values in the filter. Currently, the values are listed in alphabetical order. We have a requirement for one of the filters to display the values in a custom order (based on the most frequently used values.. assuming each value has a weight assigned, we would fix a higher weightage for certain values which always show at the top).
Can you please recommend the best way to achieve this functionality?
Warm Regards,
Akshay
